At Eco Home Insulation, our mission has always been simple: helping homeowners create warmer, more energy-efficient homes while reducing energy costs and carbon emissions.
Over the years, we’ve supported thousands of customers with insulation and renewable energy improvements, helping households make the transition towards more sustainable living. As more homeowners invest in technologies such as air source heat pumps and solar energy systems, we recognised an important gap in the market – ongoing support after installation.
That’s why we’re excited to introduce Renewable Helpline, the newest addition to the Eco Home Group.
A New Business Built on Trusted Foundations
Launched last month, Renewable Helpline is a dedicated service and maintenance company specialising in renewable heating and energy systems. While Renewable Helpline operates as its own business, it remains part of the wider Eco Home family, sharing the same values, expertise, and commitment to customer care.
We understand that many of our customers may notice the connection between the two companies, and that’s intentional. Eco Home has built a strong reputation for quality workmanship and customer service, and we’re proud to use that foundation to help Renewable Helpline deliver the same high standards from day one.
Why We Created Renewable Helpline
Installing renewable technology is only the beginning of the journey.
Air source heat pumps, solar energy systems, and associated heating equipment require regular maintenance to continue operating efficiently and reliably. Without ongoing servicing, system performance can reduce over time, potentially leading to higher running costs, reduced efficiency, and avoidable repairs.
In many cases, failing to service your renewable heating system in line with manufacturer recommendations could also affect or invalidate your warranty cover. Regular servicing not only helps protect your investment but can also ensure you remain compliant with warranty requirements.
Renewable Helpline was created to give homeowners access to specialist support long after installation has been completed.
Dedicated Service & Maintenance Packages
Renewable Helpline offers a range of flexible service and maintenance plans designed to keep renewable energy systems operating at their best.
Importantly, your air source heat pump or solar system does not need to have been installed by Eco Home or Renewable Helpline for you to benefit from our services. We support homeowners regardless of who originally installed their renewable technology, providing expert servicing, maintenance, fault diagnosis, and ongoing support.
Packages are available for homeowners looking for:
- Annual heat pump servicing
- Full system performance and safety checks
- Hot water cylinder inspections
- System optimisation and efficiency reviews
- Fault diagnosis and maintenance support
- Priority access to specialist engineers
- Ongoing support for existing manufacturer-backed systems
These plans are designed to provide peace of mind while helping homeowners protect their investment, maintain warranty compliance, and maximise system efficiency throughout the year.
Supporting the Growing Renewable Energy Market
The renewable energy sector continues to grow rapidly across the UK, with more households choosing air source heat pumps and solar technologies than ever before.
As adoption increases, so does the need for reliable aftercare and specialist support. Renewable Helpline has been created to meet this demand, giving homeowners a trusted place to turn when they need servicing, maintenance, repairs, or expert advice.
One Group, Shared Values
Although Eco Home Insulation and Renewable Helpline operate as separate businesses, both companies share the same commitment to quality, transparency, and customer satisfaction.
By bringing Renewable Helpline into the Eco Home Group, we’re able to offer customers a complete journey – from improving the energy efficiency of their homes to helping maintain the renewable technologies that power them.
Whether your renewable system was installed by Eco Home, another installer, a housing provider, or directly through a manufacturer-approved network, Renewable Helpline is here to help. Our goal is simple: to provide homeowners with trusted, specialist support that keeps renewable systems running efficiently, protects manufacturer warranties, and delivers complete peace of mind for years to come.
We’re incredibly excited about this new chapter and look forward to supporting even more homeowners through Renewable Helpline in the months and years ahead.
To learn more about Renewable Helpline and explore the available service and maintenance packages, visit www.renewablehelpline.co.uk.
Together, Eco Home Insulation and Renewable Helpline are helping homeowners build warmer, greener, and more efficient homes for the future.