As a TrustMark Registered Business, we provide access to Alternative Dispute Resolution (ADR) through TrustMark. In the unlikely event that you have a complaint we are unable to resolve directly through our own complaints procedure, it can be referred to our Scheme Provider and, if it remains unresolved, escalated to the Dispute Resolution Ombudsman – TrustMark’s appointed ADR provider, approved by the Chartered Trading Standards Institute (CTSI) under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.