Renewable Helpline
Did you know?
Regular servicing of your air source heat pump and hot water cylinder can improve system efficiency by up to 10–15%, helping your system run more smoothly, last longer, and keep your energy bills lower. Our service and maintenance package keeps everything performing exactly as it should - giving you reliable heating, hot water, and complete peace of mind all year round.
MOST HEAT PUMP ISSUES DON’T HAPPEN DURING A SERVICE…
They happen when you least expect it - reduced performance, unexpected faults, or rising energy bills.
Without regular servicing and support, small issues can quickly turn into bigger, more expensive problems.
That’s where Renewable Helpline comes in:
- Keep your system efficient
- Stay compliant and protected
- Get support when things go wrong
CHOOSE YOUR LEVEL OF CARE
Simple, expert support for your heat pump - all year round
| Plan | Essential Care Keep your system efficient, compliant, and running properly | Complete Care Full system servicing for heating and hot water | Priority Care Ongoing support when your system needs attention | Priority Support Extra help alongside your manufacturer plan |
|---|---|---|---|---|
| Price | £15 per month | £18 per month | £30 per month | £12 per month |
| Best For | Annual servicing | Full System Care | Ongoing Support | Manufacturer Backup |
Flexible service plans designed to keep your system running efficiently and give you support when you need it most.
This is a service and maintenance plan - not insurance. We provide servicing, diagnosis, and labour support. Parts and materials are not included. Repairs are carried out where possible but are not guaranteed.
Our signature packages
Essential Care Package
For homeowners who want to stay compliant and protect their system
- Annual professional heat pump service
- Full safety & performance checks
- System efficiency review
- Maintenance records for warranty support
£15 / pm
Complete Care Package
Everything in Essential Care, plus full hot water system checks
- Annual heat pump service
- Hot water cylinder inspection
- Performance Review
- Performance optimisation across the full system
£18/ pm
Priority Care Package
Ongoing support when something goes wrong not just once a year
- Everything in Complete Care
- Labour included for diagnostics and maintenance
- Expert fault finding when issues arise
- Coverage for key system components
- Faster access to specialist engineers
£30 / pm
Priority Support Package
Designed to work alongside your existing manufacturer service plan*
- Expert fault finding when issues arise
- Labour included for diagnostics and maintenance
- Support across your full system - not just one component
- Support across your full system - not just one component
- Ongoing maintenance advice and optimisation
£12 / pm
What's Included
| Feature | Essential | Complete | Priority | Priority Support |
|---|---|---|---|---|
| Annual service | ✓ | ✓ | ✓ | — |
| System safety checks | ✓ | ✓ | ✓ | — |
| Performance optimisation | ✓ | ✓ | ✓ | — |
| Indoor & outdoor unit inspection | ✓ | ✓ | ✓ | ✓ |
| Cylinder inspection | — | ✓ | ✓ | — |
| Full system optimisation | — | ✓ | ✓ | — |
| Fault diagnosis | — | — | ✓ | ✓ |
| Labour for maintenance | — | — | ✓ | ✓ |
| Support across system components | — | — | ✓ | ✓ |
| Works alongside manufacturer plan | — | — | — | ✓ |
FLEXIBLE PAYMENT OPTIONS
We understand that maintaining your air source heat pump is essential, but costs can sometimes arise unexpectedly. That’s why Renewable Helpline offers flexible payment options to make servicing and maintenance more manageable and affordable.
Whether you’re booking a routine service or ongoing maintenance package, our team can guide you through the available options and help you choose what works best for you.
We accept a range of secure payment methods including:
- Debit and credit card payments
- Apple Pay for quick and secure checkout
- PayPal Pay in 3 to spread the cost of smaller repairs
- Finance options through trusted lending partners for larger works
Our goal is to make it easier for homeowners to carry out important heat pump servicing and maintenance without unnecessary financial stress.
Speak to our team today to discuss the payment options available.
D M developments (Inskip) Ltd T/A Renewables Helpline is an Introducer Appointed Representative (Financial Services Register No. 1047009) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.