Frequently Asked Questions

At Eco Home Insulation our team commonly encounter several questions regarding our role, the services we provide, the scheme we follow and the installation process’. Therefore, we thought it would be a good idea to write a blog answering all our frequently asked questions to help our consumers better understand our business and the industry we operate within.

Who are Eco Home Insulation?

We are a team of passionate eco warriors who are committed to saving our customers money on their energy bills as well as helping to reduce the CO2 emissions throughout the UK, helping to save our environment.

Eco Home Insulation is a trusted and accredited insulation and heating installer, working in line with the Ofgem approved and Government backed ECO 4 Scheme to provide Landlords, Homeowners and Tenants with FREE Insulation & Heating Measures.

Our role involves checking your eligibility for funding, sending our trusted surveyors out to your home to see what measures are required, accessing the funding from the Government for these measures on your behalf, installing the necessary products and helping with any maintenance needed after – for free.

What is the ECO Scheme?

The “Energy Companies Obligation is a government energy efficient scheme in Great Britain that helps to reduce carbon emissions and tackle fuel poverty” (Ofgem, 2022).

The ECO Scheme helps to cut carbon emissions and reduce fuel poverty within the UK. The scheme obligates energy companies with more than 150,000 customers to offer energy efficient solutions to those who need it most. The number of measures the companies install all depends on their market share, meaning some smaller companies may have limited availability. However, British Gas, Eon, Octopus, Bulb, EDF and countless others are all a part of this scheme and will have more readily available accessibility.

How does it work?

If you are a homeowner, landlord or tenant and are in receipt of any of the following benefits, you can apply on our website for ECO 4 funding. If you are then eligible you will have access to several insulation and heating services, helping to improve the energy efficiency of your home, and reduce bills.

  • Benefits accepted:
  • Working Tax Credit
  • Pension Guarantee Credit
  • Housing Benefit (new eligible benefit under ECO4)
  • Income Support
  • Income related Employment & Support Allowance
  • Income-Based Job Seekers Allowance
  • Child Tax Credits
  • Universal Credit
  • Pension Credit Savings Credit (new eligible benefit under ECO4)

What measures are offered?

There are several Insulation and Heating measures offered on the ECO 4 Scheme.

  • Air Source Heat Pumps
  • Internal Wall Insulation
  • Cavity Wall Insulation
  • Room In Roof Insulation
  • Loft Insulation
  • Dual Measures & Stand-Alone Boilers
  • Gas Boilers (Natural Gas & LPG)
  • Electric Storage Heaters
  • Solar P.V

Although these measures are offered, we will send our trusted surveyors out to your home to assess the property then a member of our team will contact you to inform you of the measures your property is eligible for. However, if you have a specific measure in mind, please feel free to discuss this with us.

How long does an installation typically take?

Installations vary depending on what measures are being installed, property type and environment. When the measures have been agreed, you will be given a ‘scope of works’ which will inform you of the duration of time the installation will take.

Do you offer energy bill/ supplier advice?

Unfortunately, our company does not offer any advice for any energy bills or supplier disputes. This is due to us working nationwide and across many energy suppliers. For the best advice on these issues, please contact your local council or British Gas Energy Trust, who deal with ALL energy company disputes. Although we may offer some tips and advice on how to best insulate/heat your home, we are not able to advise our customers on bill disputes or energy supplier enquiries.

What is the finish after an Internal Wall Insulation installation?

The insulation that we install is of a high standard, with the relocation of services such as electrical sockets, switches, skirting boards, windowsills etc. being relocated to the new wall by a qualified engineer. The installation will be finished with plasterboard and high plaster finish (we do not provide a decorating service). 

All furniture and furnishings will be protected with carpet protectors and dust sheets. Valuable items and delicate items will ideally be stored away during the install – the surveyor will discuss this with you on his visit.

We can facilitate this installation whilst you are in occupation.

Condensation in your home?

Some signs of poor insulation can be seen through condensation appearing on windows, walls, and ceilings this is called interstitial condensation. Interstitial condensation can lead to mould growth, potentially causing corrosion of building materials and, if the mould spores become airborne, they can have damaging effects on human health.

Various household activities such as showering, cooking, washing and drying clothes contribute to moisture inside your home. It is more likely that condensation will form if your home has single glazing or uninsulated walls due to the presence of cold surfaces.

Older homes with poor sealing and insulation can allow air flow and water vapour-laden air to spread through the structure. It is important to find the right balance of ventilation within your home and the correct choice of insulation to reduce the risk of condensation forming in your home.

Although condensation may be caused by the issues mentioned above, a common cause of condensation is lack of ventilation to windows. Many people do not open the trickle vents above their windows, preventing water vapour-laden air to escape, causing condensation. Opening your trickle vents above windows can dramatically reduce the condensation within your home.

However, if you have already done this or are still seeing signs of condensation your home may need more permanent solutions.


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